![]() ![]() " The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction," Söderlund, Magnus & Sagfossen, Sofie, 2017.These are the items that most often cite the same works as this one and are cited by the same works as this one. 31(4), pages 806-812, March.įull references (including those not matched with items on IDEAS) Journal of Consumer Research, Oxford University Press, vol. " Giving Firms an "E" for Effort: Consumer Responses to High-Effort Firms," " The Attribution Process in Consumer Decision Making," Mizerski, Richard W & Golden, Linda L & Kernan, Jerome B, 1979." Attribution Theory and Advertising Effectiveness," Sparkman, Richard M, Jr & Locander, William B, 1980." Interpersonal Influence on Consumer Behavior: An Attribution Theory Approach," Calder, Bobby J & Burnkrant, Robert E, 1977." Money Talks: Perceived Advertising Expense and Expected Product Quality," ![]() " Ignored or Rejected: Retail Exclusion Effects on Construal Levels and Consumer Responses to Compensation," " Attributional Thoughts about Consumer Behavior," " Reconsidering Baron and Kenny: Myths and Truths about Mediation Analysis," Journal of Retailing and Consumer Services, Elsevier, vol. " Influence of thinking style and attribution on consumer response to online stockouts," Ma, Ke & Chen, Tong & Zheng, Chundong, 2018." Recent Attribution Research in Consumer Behavior: A Review and New Directions," " Consumer Reactions to Product Failure: An Attributional Approach," " Response Determinants in Satisfaction Judgments," Oliver, Richard L & DeSarbo, Wayne S, 1988.Finally, considering that individuals do not require much effort for a no-reply and effort is a proxy for interest, it generates worse attributions. The results also suggest that no-replies lead people to higher attribution of self-responsibility to the outcome than negative reply, however, company’s apologies for consumer’s no-reply overturn the effect. Across our studies, we evidence the effect of no-reply on several contexts and reveal the mediating role of attributions on the influence of no-replies on behavioral intentions. Consumers make attributions to infer causal explanations, based on the type of reply they get from others consumers. ![]() This paper examines the hypothesis that no-replies lead consumers to stronger behavioral intentions than negative replies, through different casual attributions. But it is also possible that offerings and requests are unreplied where no explicit acceptance or rejection response is given. ![]() Sometimes offerings may succeed, while other times they are explicitly declined. When consumers participate in the marketplace and interact with sellers or other consumers, they may encounter various kinds of outcomes. No-replies are common in everyday life, especially when individuals interact in online platforms. ![]()
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